Jonathan in sales was extremely helpful in our search for a newer used vehicle, obtaining a trade-in estimate for us quickly and helping us to identify an option best suited to our needs (very tall drivers), even though it eventually took us elsewhere — was sorry not to be able to give him our business.

I had a fantastic experience working with Neil when purchasing my new vehicle. He was knowledgeable, professional, and friendly throughout the entire process. He took the time to answer all of my questions and made what can often be a stressful experience feel smooth and easy. I would highly recommend Neil to anyone looking for a positive car buying experience.

Great experience at Dilawri as always! This is the second vehicle I have bought from then. Jonathan helped me select my new vehicle and was super helpful. 100% would recommend.

Greatly appreciated Dante Cooper and his help in our recent purchase. Friendly and personable as we worked out a deal. Thanks Dilawri Dodge team.

We dealt with Julianna, and she was great to work with!

Had a great experience dealing with Dante and Julianna!

I had a great experience with Dante! He was extremely communicative and always available to answer my questions which I really appreciated through this process.

We recently trade in our dodge caravan to an SUV- Jeep Cherokee Laredo 2026, Eyad was the person who helped us understand about the new vehicle, he was patient and very nice, and accomodating -he is definitely a people person.

Neil was a great help with everything with finding this car and helping with everything I needed for my liking of the vehicle recommend going to him For help

These guys were awesome, even though they were super busy they took the time to try to help me. Terry, the service rep, was super patient with me. They quickly were able to adjust the pads as there was some issue w the way they were laying on the rotors from a recent brake job @another dealer in Peterborough. Anyways, really appreciate you guys. Thanks again From B.C. gal 🙏

I had an excellent experience purchasing my car. Julianna was professional, knowledgeable, and patient throughout the entire process.Excellent service.

We are from out of town visiting family for the week. I was out driving my van when the check engine light came on. Looked up dodge dealers near me and Dilawri popped up. I called, while they couldn't guarantee me same-day service they took my van in that afternoon and had the thermostat replaced by 9am the next morning. Professional service over the phone and in person. Took care of my needs in a prompt, professional manner. Communication regarding the repair was excellent. Thank you again!

Great experience with the team, especially Dante was quick to reply and got us sorted out in no time.

Julianna Davies was a great rep

Julianna was excellent throughout my vehicle purchase experience. She was professional, helpful, and made the process smooth from start to finish. Her communication and attention to detail were greatly appreciated. I would highly recommend Julianna to anyone looking for a positive and stress-free dealership experience.

(Translated by Google) Very courteous staff, very good price, and perfect vehicle. The salesman, Neil Lee, was very friendly. Thank you. (Original) Personnel très courtois très bon prix et véhicule parfait le vendeur Neil Lee est très sympathique merci

Dante Cooper was an amazing Sales rep. The team , Nas and Eyad were helpful and worked hard to get me in my new 2026 Ram Rebel! Thank you guys

Excellent customer service, thanks Julianna Davies, you have been very helpful and professional.

I purchased a used 2024 Ford Ranger from Dilawri Jeep Dodge Ram in Ottawa in July, 2026. My opinion of the dealership model is quite low in general, so keep in mind that my rating here is very ... subjective. Given my experiences with about 20 different dealerships over 20 years, a 4-star rating is an honest one. This is for the sales experience only, as I service my own vehicles. Pros: - The salesperson I dealt with (Eyad) was professional, courteous, and direct. They had my information in hand when I arrived, and were ready to evaluate my trade-in. - I did NOT have to deal with an AI agent. - The deal was fairly simple, and I got a good deal on a lightly used truck. Cons: - Trade-in value was insultingly low. Even after negotiating and trying to work out several different approaches, I still ended up with $4k less than another dealer offered. If they had a truck I wanted, they would have gotten my business instead. The initial offer was even less than the "sell now" automated offer you can get from AutoTrader. - I walked around inside the dealership for a good 10 minutes before my appointment. There were no other customers except one in the service area, and yet the dozen or so staff members who walked past me never acknowledged me, welcomed me, etc. - There were two outstanding mandatory safety recalls on the truck which were not disclosed, and which did not appear on the provided Carfax. That's on me for not running the VIN with Ford, but still something a dealer should catch before closing the sale. Everyone else does this stuff, so it's hard to fault Dilawri specifically. There's some 'sales manager' you're negotiating with who you're not allowed to see or negotiate with directly. Things are explicitly laid out in writing, but the important things you need to pay attention to are often glossed over. The bank offers a commission for vehicle loans, so those are typically aggressively sold by offering a lower list price when financing, offering lower payments over longer terms and higher rates to convince people to make poor financial choices, etc. Overall, the experience was pleasant and I appreciated the simplicity, professionalism, and quality of service provided by Eyad.

Got a good deal on a 2025 Taos. I found Eyad to be a 5 star salesman, and good listener who was knowledgeable about the vehicle in hand, I would recommend. I did find working with the financing department in my situation a bit more of a hassle than I would have liked, as they weren't always clear in their communication. Ultimately, its a good place for a large selection of used inventory and Eyad was great.