Neil was amazing. Very knowledgeable.

Neil was great! Great shopping experience!

We came to Dilwari because they had a 2023 Chrysler Pacifica that we were interested in. Took it for a test drive and managed to negotiate a good price for the vehicle and for our trade in. We noticed a couple of issues after the test drive and the sales manager agreed to resolve them. They also put on a new set of brakes and tires for safety, which probably would not have happened through a private sale. The sales rep, Dante, was very patient with us as our family of 5 inspected everything and fitted in the car seats. The finance manager, Naz, was straightforward with the financing cost and we opted to get an extended warranty. All in all we are very happy with the vehicle and the overall sales experience. When it comes to purchasing our next vehicle, we will check Dilawari's inventory first. Again, very happy with the vehicle and overall experience and staff at this dealership. One last note to add - as the vehicle is new to me, i have not had to take it back in for any warranty issues. Most of the 1 star reviews are due to issues relating to servicing and repairs. Hopefully I do not have the same experience in the future, but if I do, I will update this review.

My son and grandson just bought a Subaru Forester from these guys and they were pleased with everything. They would buy here again.

Dante C. was fantastic to work with. He accommodated my time, was thorough and transparent. The transaction was smooth and seamless.

Julianna is a standout car salesperson, known for her in-depth knowledge of the vehicles she sells and her ability to match each customer with the perfect car for their needs. She’s approachable, patient, and always willing to answer any questions, making the buying experience feel smooth and stress-free.

We had a great experience purchasing an SUV from Dilawri. Thanks for Julianna and Avery for a seamless transaction!

Had the pleasure of meeting the great staff at this dealership! We walked in to inquire about a used car, and the salesman Jonathan Ladouceur immediately helped us. He answered all of our questions and provided information on the car we were looking at. We are extremely happy with the service. Will definitely recommend going to this dealership

Dilawri Chrysler Ottawa , Regarding starting issues for my 2005 Chrysler Crossfire. First off I want to apologize to the Service team - Devlin - Ryan - Tim - for my tardiness in getting this review posted . My 2005 Crossfire had a tendency to not start from time to time. Enough episodes that I wasn't driving it for fear of being stranded . Which took the idea of a drive with the top down a worry for me, one that I wouldn't get home with the car. I needed a Chrysler service team that had a OBD2 scanner, which I could not locate in the east end of Ottawa. The team at Dilawri Chrysler had two OBD2 scanner, and one of them is owned by the technician - Jean Gaulin. He deducted that the issue was a faulty / sticking Clutch position switch. This goes to show that going to a knowledgeable technician pays dividends.Once fixed, at a reasonable cost, I now have a great droptop that i can drive with confidence all autumn long. Thank you Service Team at Dilawri Chrysler.

I recently bought a jeep from this location, and Julianna was incredible. I submitted an interest/intake form on the Jeep I bought over the weekend, and by 0830 Monday morning Julianna had reached out and was helping me set up next steps. She was incredibly responsive and helpful throughout the full process, and after buying the Jeep has continued to support and check in. She even put together an awesome walk around video tour of the Jeep since I was reaching out while I was out of town, and had it put together in less than twenty minutes. Overall the group as a whole were very helpful, but Julianna went above and beyond and really made this experience a positive one for a first time buyer. Thank you!!

Services completed as outlined. Lyft transportation to work and back worked flawlessly.

As always service was top notch. We always have a good experience. Thanks so much for the gang over a Dilawri who took the time to look into the issues.

Can’t go wrong with this dealer amazing service

Great service from Jonathan. We'll done

We recently went through the buying process. We started looking online and talking about what we wanted and needed and what year(s) we would be interested in, we had a plan. We have a friend who works here and he wanted us to come in to Dilawri and he would also have someone come talk to us. We did our rounds online and to two other dealerships, the 1 dealership has never gotten back to us, but we were assured that they had access to 8 different dealerships and would find us what we were looking for, crickets. Off we went to Dilawri and we met Jonathan a very nice person and interested in working with us. During the initial conversations, they did not have what we were looking for but would actively look for us and let us know. My husband has mobility issues so it is not an easy drive to a few different places and test drive, getting in and out of vehicles is not easy for him. Fast forward, we went to another dealership and did a test drive, it was a 2 year old Pacifica, with things we wanted however, there was some rust already forming and it had a cracked windshield, we left to have further discussions. Gave Jonathan a call and asked if he was available for us to come back in, he replied yes. This was a Saturday a few days after our initial visit. That being said, we are now the proud owners of a 2024 Dodge Caravan and we love it. Through all of our discussions and negotiating, we met a few lovely people at Dilawri and couldn't be happier. We have done one road trip and I was amazed at the gas mileage, checking things on the app is great as well. Thank you Jonathan and everyone else involved, we are happy. On a side note, it has been a long time since I have been involved in negotiations on a new vehicle, during this whole process, I was not dismissed because I was female, I also like the fact that our hands were shook each time we came in and when we left and they didn't dismiss my husband as he uses a walker. All round it was a great experience for us. Sorry it took me so long to write this review.

The best service experience I’ve had for my Jeep in Ottawa and this is coming from a long time BMW club member!! The communication, service , drop off were all excellent. Shout out to Tim for making this extremely pleasant.

Great atmosphere, straightforward and honest about everything which is very rare from my past experiences, I walked out feeling confident in my purchase—would absolutely recommend.

They actually listen, don’t pressure you, and make the whole process very easy which I highly appreciate — would totally recommend.

Excellent service. Professional and courteous employees.